Returns Policy
Quality First
All of the products are brand new, top quality with good packaging: absolutely no closeouts, used, or counterfeits. We offer you a wide-selection of products - all carefully selected with quality in mind, and quality controlled in our warehouse.
Competitive Prices
ljydirect.com offers you competitive wholesale discount prices on all the products you find in our Online Shop.
You will be able to see the wholesale prices we offer for larger quantities. Attractive bulk pricing is available on enquiry. Or you can contact our customer service (email: info@ljydirect.com) to discuss the discount. We are enthusiastic to answer your question. And we will do our best to meet your requirements.
Warranty
We carefully test each item before shipping, if a defect arises and a valid claim is received by customer service within warranty period, we will offer repair service, exchange, new appurtenances for replacement or a reasonable refund.
Warranty benefits apply equally to wholesaler orders and each dropshipping package. And we promise to send you the appurtenances for free or a reasonable price within 60 days if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Delivery type and time
Total delivery time is composed of two parts: processing time and actual shipping time.
Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose.
Free Shipping
LJY Direct offer Free Shipping for all the products if the package's weight is under 2KG. Generally, the Free Shipping option is sent via Hong Kong Post Airmail or China Post and delivery takes about 7-25 days to major destinations. Since all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only.
Standard Shipping
If you need faster delivery time, the Standard Shipping option is available for your choice. Once you have chosen Standard shipping method, your order will automatically get shipped by courier service for delivery within 6 to 8 days.
Expedited Shipping
For urgent orders, the Expedited shipping option (which takes 3 to 5 days) is best choice for you, and we will process your orders in priority.
Trademark Notice
LJY is a registered trademark in USA. All other products and company names referenced herein, if any, may be the trademarks of their respective owners. LJY Direct does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.
Restriction on Use
No permission is granted for use the materials, information, text or graphics, and/or to hyperlink other websites with this website, or to use the materials on your website in any way or for any reason without prior specific authorization from ljydirect.com.
Disclaimer
There are certain risks in using any information, software, or products found on internet; and LJY Direct cautions you to be certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via internet.
Visitors to this website assume all responsibility and risk for the use of this website. Information published on this website is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEBSITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
Limitation of Liability
LJY Direct is not responsible for any infections, contamination, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall LJY Direct be responsible for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the LJY Direct Web Site.
Custom Rights
- Customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
- Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency in order to ascertain the reason for the delay.
- We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
- We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
- The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.